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Tracking Code RDTE-21-0660-F
Job Code 21-0660
Posting Title Help Desk Manager
Post Date 5/4/2021
Full Time / Part-Time Full Time
Travel No Travel Required
City Dahlgren
State VA
Country US
Description HELP DESK MANAGER (RDTE-21-0660-F):

Bowheads seeks a Help Desk Manager to join our team in Dahlgren, VA.
Manages all activities related to Help Desk services and procedures. Responsible for recognizing, identifying, isolating and resolving problems with information system products and services. Ensures that problems are identified and resolved in a timely manner. Interacts with appropriate technical, professional or service personnel to resolve continuing problems and to ensure the function is current on the technology being used. Additional duties include:
-Provide on-site desktop support as needed, provides general help desk support for User Assistance

-Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.

-Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.

-Utilize the Remedy System to assign and track trouble calls as appropriate.

-Assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.

-Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.

-Must demonstrate strong analytical and problem solving skills.

-Must demonstrate the ability to multi-task and assist or teach others to solve problems.
Requirements -Must possess the ability to, effectively and efficiently, communicate verbally with the user community.

-Must be familiar with Department of Defense networking and security accreditation requirements.

-Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.

-Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.

SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Secret level. Must be able to obtain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location.

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act.

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting.

Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

Link to Apply:
https://rn21.ultipro.com/UKP1001/JobBoard/JobDetails.aspx?__ID=*E63CACE239FFF64A

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  • UIC and its Family of Companies is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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