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Tracking Code CBP-22-1012-F
Job Code 22-1012
Posting Title IT Support Specialist
Post Date 6/27/2022
Full Time / Part-Time Full Time
Travel Up to 25%
City Selfridge
State MI
Country US
Description IT SUPPORT SPECIALIST (CBP-22-1012-F):

Bowhead is seeking an IT Support Specialist to join our team in supporting IT deployment and infrastructure with US Customs and Border Protection at their Selfridge, MI location. This position requires an individual with broad experience and who is capable of working as part of a government / contractor team. The selected candidate will install, configure, troubleshoot, maintain, repair, and securely dispose of end user desktop and laptop computers, servers, peripherals, and office networking equipment. The IT Support Specialist shall additionally consult with users and the IT staff.

Responsibilities include:
• Installation and configuration of all system servers including hardware and software. Servers supported include but are not limited to: file, print, web technology, SharePoint application, and other servers as required.
• Installation and configuration of desktop workstations, laptops, tablets, and wireless access points, including re-imaging them and sanitizing old devices.
• Installation and configuration of data backup systems and devices.
• Installation and configuration of data backup media, including onsite and offsite storage.
• Reviewing of server system performance as requested by local Field Technology Officer (FTO) and recommend changes in writing
• Providing a record of changes of all configuration changes for each system and records of all updates.
• Providing guidance on disk space utilization on all servers including monitoring and enforcement of pre-determined user quota limits.
• Installation and configuration of antivirus software for workstations and servers.
• Installation and configuration of server patch management including installation.
• Installing, testing and managing of software add-ins and hardware devices within the Server environment.
• Travel to, or remotely access, CBP sites to troubleshoot and repair servers.
• Providing Tier I and II local area network (LAN) support.
• Providing reports, via government recommended media, on request showing site status.
• Manage Active Directory policies, scripts and permissions.
• Interface with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of domain name system (DNS) windows internet naming service (WINS) and Proxy.
• Report all suspicious activity to the CBP Computer System Incident Response Center (CSIRC).
• Participate in new hardware and software compatibility and usability testing.
• Interface with Electronic Mail Operations (EMOPS) regarding the Exchange Mail Systems.
• Provide directory services troubleshooting including replication configuration.
• Create and delete accounts and distribution lists within Active Directory.
• Rename and configure LAN Printers as directed by government lead personnel.
Requirements • Candidates must have a minimum of 2 years of documented experience performing the responsibilities identified in the above description in a government or government-support role. This experience must be identified in the candidate’s resume.
• Excellent communication skills.
• Comfortable working in a combined government/contractor team environment.
• Proficiency in Microsoft Office.

SECURITY CLEARANCE REQUIREMENTS: Candidates must be able to obtain a favorable Customs and Border Patrol (CBP) suitability determination. There are no specific clearance requirements for this position, however, applicants who have current and favorably adjudicated background investigation are highly encouraged to apply.

In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire.

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act.

All candidates must apply online at, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting.

Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

Link to apply:*2870E6796BF3ED35

  • UIC and its Family of Companies is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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