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As a TGI Fridays General Manager, you can expect a competitive salary based on experience, quarterly bonuses, world class training, and a generous benefits package that is the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement.
Be sure to ask your Recruiter about our many benefits!
TGI Fridays General Managers leads a team of Restaurant Managers and team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth. To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met. To select, coach and develop team members.
Specific responsibilities of the General Manager include:
-Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; directly supervise and support 3–6 Managers and all FOH and BOH hourly team members
-Manages all profit and loss centers.
-Aligns all behavior with the Credo and Values.
-Executes on all brand standards through managing and coaching team members and Managers.
-Frequently interacts with guests to ensure they receive the Fridays Service Style experience; follows up on any issues and complaints they may have to ensure guest Satisfaction.
-Follows the Bubble Theory to proactively run a shift and anticipate guest needs.
-Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
-Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.
-Determines current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience.
-Identifies and develops high potential team members and Managers to fill future openings.
-Provides ongoing and honest feedback, coaching and development to managers and team members.
-Evaluates performance fairly and frequently and holds managers and team members accountable to results.
-Creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.
-Respond to guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied guests into return guests.
-Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.
-Ensures all newly hired team members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
-Approves disciplinary actions pertaining to termination.
-Validates inventory per company standards.
-Ensures proper security procedures are in place to protect team members’, guests’ and Company assets.
A TGI Fridays General Manager must possess superb communication and customer service skills necessary to connect with a diverse customer base and motivate a top-performing team. Our ideal General Manager has a wealth of experience managing a restaurant and with a strong business acumen, managing P&L, budgets, and financial projections.
Specific requirements for the General Manager include:
-4-year college degree preferred
-Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
-Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
-Must be capable of performing all functions and meeting all qualification standards for all hourly positions
-Knowledge of P.O.S. system and the back office systems to fulfill management functions
-Must be able to walk and stand during entire shift
-Frequent bending and stooping required
-Must be able to lift up to 30 lbs
-Must be able to read and write English
-Must be able to hear well amongst loud background noise
DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
Ability to Lift
Ability to Stand 6-8 Hours
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