Job Details

Title Ticket Checking Supervisor
Job Category Guest Services & Ticket Sales
Employee Classification Seasonal- Winter
Part Time No
City Olympic Valley, CA
Location Squaw Valley Ski Resort
Description Department: Guest Services
Reports to: Ticket Checking Manager/Assistant Manager
FLSA Status: Non-exempt
Job Status: Seasonal, Full time
Hours: 7:30am to 5:00pm, hours vary according to shift Updated: 9.13.17
Job Summary: Support the manager and assistant manager with the leadership of employees in the Ticket Checking department, while focusing on the guest experience; accuracy and efficiency of ticket scanning processes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 18 years of age.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
1. Provide customers with top quality customer service in a friendly and positive manner.
2. Assist manager/ assistant manager with the daily operations from the gates to line management and supports the guest service and lift operations department so all departments work as a team to deter fraud and increase guest service levels.
3. Train Ticket Checkers on use of tablets, computers, products, service, fraud, and gates.
4. Ensure accurate accounting by conducting audits among the operations to ensure accuracy and reduce the opportunity for fraud.
5. Use RASS team to help in the reduction in labor, increase consistency, and guest satisfaction.
6. Analyze current operations, identify growth, and expense reduction opportunities.
7. Support all corporate visions, goals and objectives. Work with the Ticket Checker Manager to implement plans to support these goals to ensure increased profitability for the operations.
8. Check all tickets and passes at lower mountain lifts to assure tickets and passes are valid and current. Conduct on mountain ticket and pass audits.
9. Handle fraudulent ticket and pass situations with professionalism and in-line with company standards.
10. Attend and participate in regular meetings as directed.
11. Assist management in supervising the ticket checking department. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
12. Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
13. Enforce safety standards in accordance with company policies and procedures.
14. Assist with the development of seasonal labor, expense and capital budgets. Assist manager with and is accountable for departmental budget, forecasts, scheduling, business plan, payroll, and communicating variances to budget in a timely manner.
15. Communicate to employees and work team’s necessary information in a timely, clear and concise manner. Handle difficult guest problems in accordance with department and company policy and procedures

Competencies and Job Requirements:
1. Able to communicate effectively in writing and verbally across all levels of the organization.
2. Excellent organizational and problem solving skills with the ability to handle multiple tasks.
3. Able to establish and maintain effective working relationships and interact with others
4. Strong knowledge of computers including MS Office (Word, Excel, Outlook)
5. Must be able to demonstrate initiative on finding the answers to questions where one does not know the answer.
6. Ability to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy

Education and Experience:
1. High School Diploma or GED
2. Two years resort management experience
3. Two years RTP experience
1. Bachelor’s Degree
2. Knowledge of Squaw Valley & Alpine Meadows

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Must be able to shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee will be exposed to extreme inclement weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: PC, RTP software, various software programs, tablets, radios, shovel, small power and hand tools, general office equipment.
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