Job Details

Requisition Number 19-0725
Post Date 8/9/2019
Title Patient Placement Coordinator
Job Category Finance & Accounting
Location AZ - Accounts Receivable
Job Status Full Time
Work Hours 40
City Mesa
State AZ
Description

Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.

The Patient Placement Coordinator serves in a referral, placement, and coordinator role by initiating the patient intake process, working with referral sources, and obtaining necessary medical information in a timely manner, to enhance the patient placement experience for patients, referral sources, and centers, through timely communication, coordination with all parties involved, as well as providing transparency and visibility to the placement process.

This position is responsible for receiving and processing requests for patient admission into centers.  The Patient Placement Coordinator also obtains and enters the pertinent patient data into the database in compliance with assigned area.

Essential Functions:
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.  All employees must work in accordance with Satellite’s I-CARE Standards.  Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.

  • Serves as the primary contact for the initial administration of patient referrals and admission to Satellite Healthcare (SHC) centers; acts as a liaison with the referral sources, centers, patients, and discharge planners; obtains medical information in a timely manner to ensure an expedited and efficient placement process to a preferred center location
  • Uses knowledge of SHC, patient, and referral source locations for proper placement
  • Responsible for following the patient admission process according to business practices; communicates to appropriate parties according to the established procedures and in compliance with all regulatory requirements
  • Collects all data or packet for placement according to SHC policy to ensure efficient processing of placement, including insurance and other financial information; completes the preliminary paperwork and standard placement forms including assisting with collection and documentation of comorbid information
  • Obtains necessary approvals to ensure the efficient processing of placement data according to SHC policies and procedures
  • Utilizes appropriate systems to ensure accuracy, tracking, and reporting
  • Coordinates internally with Intake/Authorizations and Business Development to establish appropriate placement of patients
  • Follows up in a timely manner, and escalates urgent needs such as placement denials from centers or billing groups to management as needed
  • Communicates in a timely manner with individual centers based on placement and prompt scheduling processes
  • Collaborates with center staff and other internal departments to effectively to resolve issues impacting a patient’s placement process
  • Recommends updates or changes to the admission criteria, policy, and procedure
  • Responsible for driving the Satellite Healthcare culture through values and customer service standards
  • Maintains effective and professional relationships with all referral sources by providing outstanding customer service
  • Develops and maintains effective relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Requirements

Minimum Qualifications:

Education: High School Diploma required; Associate’s Degree preferred; and Bachelor’s Degree strongly preferred

Experience: One (1) year of related experience in a fast paced healthcare environment

Knowledge, Skills & Abilities:

• Familiarity with contract and network benefits
• Excellent customer service, communication, organizational and interpersonal skills
• Demonstrates professionalism
• Detail oriented with data entry proficiency
• Working knowledge of standard Office applications
• Ability to adapt to change and support new policies and procedures in a positive manner
• Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

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