Inn at the Pier
Job Details

Requisition Number 17-0001 Inn at the Pier
Post Date 7/13/2017
Title Night Auditor
City Pismo Beach
State CA
Description Inn at the Pier is searching for a Night Auditor to join the team. The Night Auditor will be responsible for assisting guests in all guest services related functions. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.

Coming to Pismo Beach in Summer 2017. Located just steps from the famous Pismo Beach pier and boardwalk, Inn at The Pier is officially underway on Cypress Street in downtown Pismo Beach. This cozy, craftsman-style hotel in Pismo Beach features upscale amenities reminiscent of a luxurious beach house.

Core functions of the position, but are not limited to the following;
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing the company's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Requirements Education
• High School Diploma

Work Experience:
• Minimum of 2 years of hotel front desk experience preferred.

Professional Skills
• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/ tasks and able to prioritize projects/ tasks

Personal Skills
• Highly organized and efficient
• Pro-active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, passionate, expressive demonstrating a positive attitude
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