Job Details

Requisition Number 19-1137
Post Date 6/13/2019
Title Guest Services Representative
Department MG Patient Financial Srvc
Employment Type Part Time (Regular)
Hours Per Pay Period 16
Shift Days
Shift Length 8 Hours
Mandatory Call Requirement Occasional Call
Mandatory Wknd Requirement Every Other Weekend
City Maple Grove
State MN
Description The Guest Services Representative is responsible for greeting visitors/arriving patients, providing directions, and escorting patients and families to their destinations, as time permits. Concurrently the Guest Services Representative is also responsible for accurately registering patients into the hospital system. Ensures patients are correctly identified and all appropriate information is recorded by obtaining and verifying patient identification, demographic and insurance information. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Equal Employment/Affirmative Action Employer
•High school diploma or equivalent.

•6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office.
•1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred.
•Strong knowledge of medical terminology.
•Strong problem solving and critical thinking skills.
•Ability to handle stressful situations and maintain composure in presence of patients, families, guests, and employees.
•Effective planning, organizational and detail-oriented skills.
•Solid PC skills to include MS applications, Internet, etc.
•Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
•Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
•Ability to maintain quality, safety, and infection control standards.
•Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
•Must be able to read, write and speak effectively in English.

Additional Requirements Hours are - 7:00 AM - 3:30 PM, Every Other Sat/Sun.
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