Job Details

Requisition Number 19-0123
Post Date 8/22/2019
Title Director of Operations
City Nashville
State TN
Description OVERVIEW:
Phil Romano founded Macaroni Grill on a simple belief. He set out to create a restaurant inspired by his grandfather’s kitchen in upstate New York, where the cuisine was rooted in Italian tradition, but the emphasis was on a place family could gather and have a great time over food made with the finest of ingredients. He focused on the little things and that quality is still engrained in our culture 30 years later. It’s a belief that that every tiny detail enhances our Guests’ experience and separates our restaurants from others.

Late 2018 Romano’s Macaroni Grill acquired Sullivan’s Steakhouse. A 1940’s Chicago-style steakhouse offering the finest Certified Angus Beef; select seafood, lamb and chicken entrees, appetizers, soups, salads, and side dishes (including Sullivan’s renowned au gratin potatoes). Sullivan’s is rooted in the rich tradition of classic steakhouses, but with a lively twist that turns every meal into a night to remember.

We know that without our Guests we do not exist, therefore our team at every level takes immense pride in their part of creating the best Guest experience in the industry. From building our relationships with small vendors we work with, to carefully selecting the ingredients for our meals and maintaining a spotless house for our Guests, we go the extra mile to create memorable connections at the table. Our team lives the beliefs that make us the #1 Italian restaurant chain and neighborhood steakhouse in the nation.

The Director of Operations will be responsible for leading the development, management, and implementation of policies, practices, and procedures. The Director will utilize operational and culinary knowledge, catering experience, and excellent communication skills to work closely with the restaurant teams in managing the day-to-day operations to grow sales through excellence in service while ensuring guest satisfaction.
• Build passionate loyalty to the company vision.
• Create followership. Be an effective leader to ensure General Managers achieve their sales, cost, staffing and service goals
• Understand the details of the operation, including all operating standards, food and beverage standards, and service standards. Quickly recognize when a standard is not being met, and teach managers how to improve.
• Determine accountabilities and enforce policies and procedures
• Plan, monitor, appraise, and review job contributions and compensation strategies
• Mentor World Class Customer Service
• Coach General Managers on how to proactively problem-solve and de-escalate conflicts
• Direct organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction
• Implement financial strategies by anticipating trends, utilizing income statements and developing action plans; measuring and analyzing results, initiating corrective actions.
• Bachelor’s Degree; MBA preferred
• Exceptional communication and interpersonal skills
• Effective directing, coaching, supporting, delegating and mentoring skills
• Ability to promote accountability and manage field personnel with varying skills sets
• Ability to analyze performance metrics, identify opportunities and take initiative to translate analysis into action
• Strategic thinking with the ability to anticipate future business needs
• Effective time management and prioritization
• Ability to adapt to and lead in a rapidly changing business environment
• High level of integrity and honesty
The physical demands described are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
• Choose quickly and correctly among various movements when responding to different signals.
• Keep or regain the body's balance or stay upright when in an unstable position.
• Use fingers or hands to grasp, move, or assemble small objects.
• Stand for long periods of time, 11-12 hours shifts
• Hold the arm and hand in one position or hold the hand steady while moving the arm.
• Walk or run.
• Bend, stretch, twist, or reach out with the body, arms, and/or legs.
• Use stomach and lower back muscles to support the body for long periods without getting tired.
• Use muscles to lift, push, pull, or carry heavy objects up to 50 lbs.
• Focus on one source of sound and ignore others.
• See difference among colors, shades, and brightness.
• See details of objects that are more than a few feet away.
• Speak clearly so listeners can understand.
• Recognize and understand the speech of another person.
• Sit.
• See details of objects that are less than a few feet away.
• See objects in very low light.
• While looking forward, see objects or movements that are off to the side.
• Make fast, simple, repeated movements of fingers, hands, and wrists.
• Hear sounds and recognize the difference between them.
• Often work indoors but may rarely work outdoors.
• Often work nights and weekends, when restaurants are busiest.
• Have a high level of social contact. They work closely with staff and deal often with restaurant patrons.
• Must be sure that all details of the job are performed, and their work is accurate. Errors could result in risks to the health and safety of others.
• Supervise, coach, and train employees.
• Often work unpredictable hours, to fill in for absent workers.
• Must be constantly aware of changing events, such as staff or supply shortages.
• Provide a service to restaurant patrons.
• Often work 55 to 60 hours or more per week, 11-12 hours shifts per day.
• Are responsible for the work of servers and food preparers.
• Are somewhat responsible for the health and safety of restaurant patrons and staff.

Romano’s Macaroni Grill® is an Equal Opportunity Employer committed to building and developing a high-quality, restaurant operating company by focusing on our key values, our team and our strategic partnerships.
All qualified individuals seeking job opportunities with Romano's Macaroni Grill® will receive consideration for employment and promotion without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, the presence of non-job related medical conditions, or any other basis prohibited by state
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