Job Details

Requisition Number 16-0055
Post Date 1/13/2017
Title Restaurant Manager
City Charlotte
State NC
Description

About Romano’s Macaroni Grill®: As the leader in upscale casual cuisine, Romano's Macaroni Grill® offers you outstanding career growth opportunities and a dynamic environment to showcase your leadership skills.


Our Benefits Include:



  • Aggressive Bonus Plan
  • Paid Vacation
  • Medical/Dental/Vision Insurance (to include domestic partner benefits)
  • Flexible Spending Accounts
  • Life & Accident Insurance
  • Short and Long-Term Disability Plans
  • 401(k)
  • Direct Deposit
  • Comprehensive Training Program
  • Complimentary Dining Privileges
  • Ongoing Leadership Training
  • And much more!

Job Description:


The Restaurant Manager is responsible for all functions on an opening, mid or closing shift to include guest relations, supervision of all staff and staffing levels, proper restaurant ambiance, food & beverage quality and safety. The Manager ensures that the shift is run in a smooth manner and attends to any unexpected problems or emergencies that may arise. The Manager is responsible for staffing, scheduling, financial goals and staff development.


Key Duties & Responsibilities:


People:



  • Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
  • Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
  • Supports and works well with all members of the management team.
  • Communicates with team members, managers and RSC staff using open communication.
  • Demonstrates a positive attitude with staff.
  • Demonstrates skill and care when selecting, orienting, training, coaching, appraising and terminating of staff.
  • Works with managers, team members and HR on disciplinary matters and issues.
  • Cross trains and develops staff to provide opportunities for growth and advancement.
  • Successfully resolves guest problems to ensure the guest's happiness.
  • Takes responsibility for growth and development by setting goals and seeking out knowledge.
  • Maintains good energy and positive image to guests and staff during the shift.

Operational Excellence:



  • Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
  • Manages expo to ensure food quality, recipe adherence and proper plate presentation.
  • Corrects any food or beverage problems before they reach the guest.
  • Demonstrates thorough recipe knowledge and awareness of food and beverage quality.
  • Uses opening and closing checklists at each shift.
  • Follows shift plan and conducts pre-shift meetings with staff.
  • Makes adjustments to staffing levels as needed to achieve labor goals.
  • Achieves and maintains a clean and sanitary environment throughout the restaurant.
  • Demonstrates and promotes safety awareness.
  • Achieves financial goals for the assigned area without compromising food or beverage quality and service.
  • Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance.


IRG123
Requirements

Qualifications:

  • Minimum 3 years as a manager in a full service restaurant.
  • Minimum 21 years of age
  • High school equivalency required
  • Must possess strong leadership skills.
  • Solid track record of success in previous assignments demonstrating upward career tracking.
  • Strong communication skills in English (verbal and writing); Bilingual a plus.
  • Perform basic math and understand finances and cost management
  • Must be dependable, reliable and motivated.
  • Able to work ten hour-plus shifts, with extensive standing/walking.
  • May lift materials and/or product up to 50 pounds or more.

NOTE: Romano’s Macaroni Grill® reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Romano’s Macaroni Grill® is an Equal Opportunity Employer.

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