Job Details

Requisition Number 19-0102
Post Date 6/11/2020
Title Restaurant Manager
City Milpitas
State CA
Description ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
• Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
• Supports and collaborates with other members of the management team.
• Effectively communicates with team members, managers and RSC staff.
• Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff.
• Partners with fellow managers, team members and HR to address disciplinary and/or performance matters.
• Cross trains and develops staff to provide opportunities for growth and advancement.
• Successfully resolves guest problems to ensure the guest's happiness.
• Takes responsibility for growth and development by setting goals and seeking out knowledge.
• Maintains good energy and positive image to guests and staff during the shift.
• Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
• Manages expo to ensure food quality, recipe adherence and proper plate presentation.
• Corrects any food or beverage problems before they reach the guest.
• Demonstrates thorough recipe knowledge and awareness of food and beverage quality/safety.
• Uses opening and closing checklists at each shift.
• Creates and follows shift plan and conducts pre-shift meetings with staff.
• Adjusts staffing levels as needed to achieve labor goals.
• Achieves and maintains a clean and sanitary environment throughout the restaurant.
• Demonstrates and promotes safety awareness.
• Contributes to the restaurant’s achievement of financial goals for the assigned area without compromising food or beverage quality and service.
• Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, applicable employment laws and employee file maintenance.
Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
• Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
• Supports and collaborates with other members of the management team.
• Effectively communicates with team members, managers and RSC staff.
• Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff.
• Partners with fellow managers, team members and HR to address disciplinary and/or performance matters.
• Cross trains and develops staff to provide opportunities for growth and advancement.
• Successfully resolves guest problems to ensure the guest's happiness.
• Takes responsibility for growth and development by setting goals and seeking out knowledge.
• Maintains good energy and positive image to guests and staff during the shift.
• Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
• Manages expo to ensure food quality, recipe adherence and proper plate presentation.
• Corrects any food or beverage problems before they reach the guest.
• Demonstrates thorough recipe knowledge and awareness of food and beverage quality/safety.
• Uses opening and closing checklists at each shift.
• Creates and follows shift plan and conducts pre-shift meetings with staff.
• Adjusts staffing levels as needed to achieve labor goals.
• Achieves and maintains a clean and sanitary environment throughout the restaurant.
• Demonstrates and promotes safety awareness.
• Contributes to the restaurant’s achievement of financial goals for the assigned area without compromising food or beverage quality and service.
• Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, applicable employment laws and employee file maintenance.

PREFERRED QUALIFICATIONS/SKILLS:
• Excellent written and verbal communication skills (English); Bilingual a plus*
• Must be able to work in a fast-paced, multi-tasking, hands-on environment.
• Ability to establish and maintain positive and professional working relationships with fellow Managers, Hourly Team Members, and Guests.
• Exceptional leadership and motivational skills required – must be able to attract, train and retain the very best Team Members in the industry.
• Strong Guest focus mentality, with the ability to provide an remarkable dining experience for each Guest.
• Integrity in all areas of the restaurant operation.
• Ability to perform basic math and understand finances and cost management.
• Must be dependable, reliable, and self-motivated.
• Culinary school or previous culinary management experience a plus

EDUCATIONAL/EXPERIENCE REQUIREMENTS:
• High school diploma or equivalency.
• Minimum 21 years of age.
• Minimum of 3 years full-service Restaurant Management experience
• Must receive MIT training certification.

PHYSICAL DEMANDS:
The physical demands described are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
• Choose quickly and correctly among various movements when responding to different signals.
• Keep or regain the body's balance or stay upright when in an unstable position.
• Stand for long periods of time, 11-12 hour shifts
• Walk or run.
• Bend, stretch, twist, or reach out with the body, arms, and/or legs.
• Ability to lift, push, pull, or carry heavy objects up to 50 lbs.
• Excellent communication skills


WORKING CONDITIONS:
• Often work indoors but may occasionally work outdoors.
• Often work nights and weekends, when restaurants are busiest.
• Have a high level of social contact. They work closely with staff and deal often with restaurant patrons.
• Help supervise, coach, and train employees.
• Often work unpredictable hours, to fill in for absent workers.
• Must be constantly aware of changing events, such as staff or supply shortages.
• Are responsible for the work of servers and food preparers.
• Are somewhat responsible for the health and safety of restaurant patrons and staff.

Romano’s Macaroni Grill® reserves the right to revise or change this job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Romano’s Macaroni Grill® is an Equal Opportunity Employer committed to building and developing a high-quality, restaurant operating company by focusing on our key values and our team.
All qualified individuals seeking job opportunities with Romano's Macaroni Grill® will receive consideration for employment and promotion without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, the presence of non-job related medical conditions, or any other basis prohibited by applicable laws.


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