Job Details

Requisition Number 17-0021
Post Date 6/15/2017
Title Field Service Tech
City Philadelphia
State PA
Description SUMMARY:

The Field Service Tech for Ignite Restaurant Group is an exceptional communicator, both written and
verbal, with an established understanding of the Hospitality/Service Industry. We are seeking a dynamic
individual capable of attracting interest and enhancing knowledge in varied operational subject matters
with consistent intensity. This individual must possess the ability to function independently but also
successfully within teams potentially comprised of other Field Techs, Training Team members, Hourly
In-store Team Members, and Managers (at all levels). This person will assist in developing and
implementing systems, programs, processes, evaluations, training strategies, tactics, etc., to support
various organizational goals.


• Plan, develop, deliver, and facilitate strategic performance plans and comprehensive unit evaluations.
• Partake in daily unit tasks such as operational checklists, pre-shift meetings, and manager meetings
while in the field.
• Conduct scheduled follow-up visits to insure the integrity and completion of established strategic
• Be a support system for assigned units on an ongoing basis through people development and constant
• Assist in design, development, and implementation of programs to introduce, improve operational
• Plan, organize, and direct a wide range of training activities and development programs using
appropriately varied delivery methods such as classroom training, demonstrations, on-the-job
training, meetings, web-based tools etc.
• Maintain cross/interdepartmental communication & motivation channels through intercompany
• Manage processes that convert inputs from multiple departments into clearly defined processes and
• Explore opportunities to add value to existing learning and developmental processes and procedures.
• Plan, produce and/or participate in company events.
• Any other duties or responsibilities, as assigned.


• College degree is preferred but not required. Bachelor of Science degree in hotel/restaurant
management is most desirable. A combination of practical experience and education will be
considered as an alternative.
• At least 2 years’ experience in a bar/restaurant management role is required.
• At least 3 years’ experience in training, coaching, people development, succession planning is
• Frequent travel including overnight stays to all existing and potential new market units. 85% - 95%
travel required.
• Excellent skill set in both verbal and written communication, group presentation, project
management, and facilitation.
• Strong organization skills, close attention to detail and the ability to manage multiple projects with
constantly changing priorities and deadlines.
• Ability to proofread reports and presentations for accuracy.
• Engaging and informative facilitator who captures the audience.
• Proficiency in Microsoft Office Suite. Novice experience using Adobe Acrobat a plus, but not
• Ability to quickly gain an understanding of external web based technical applications.
• Demonstrated ability to succeed in a fast-paced environment.
• The ability to think creatively developing, designing or creating new ideas, systems or programs.
• Inventive, flexible and able to research unfamiliar subjects with little guidance.
• Variable/Flexible scheduling as situations arise.
• Valid driver’s license.
• Must have current alcohol and food certification that meets state requirements.


The physical demands described here are representative of those that must be met by an IRG Field
Service Tech to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this job, the IRG Field Service Tech is regularly required to stand, walk, use hands to handle or
feel; reach with hands and arms; climb or balance; and talk or hear for up to ten or more hours. The IRG
Field Service Tech is occasionally required to stoop, kneel, crouch, crawl, and taste or smell. The IRG
Field Service Tech must be able to work with hot, cold, and hazardous equipment as well as operate
phones, computers, fax machines, copiers, and other office equipment. The IRG Field Service Tech must
regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 30 pounds. Specific
vision abilities required by this job include close vision, distance vision, color vision, peripheral vision
and depth perception.


The work environment characteristics described here are representative of those an IRG Field Service
Tech encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

Ignite Restaurant Group is an Equal Opportunity Employer

Apply On-line
Send This Job to a Friend