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Requisition Number 17-0159
Post Date 10/30/2017
Title System and Network Admin III
City Colorado Springs
State CO
Description

POSITION DESCRIPTION:

Experienced IT infrastructure professional maintaining the technical infrastructure, a resource on procedures for the area.

Jobs in the Infrastructure support area monitor, support, and maintain the company's technical infrastructure to ensure continued availability, stability and performance. This includes daily monitoring of the production environment, timely communication of issues to employees and IT management, and analysis of problems or malfunctions to ensure timely resolution. Jobs in this family perform proactive and preventive tasks such as capacity planning, replacement of equipment as it approaches the end of its useful life, and patch management to avoid problems that could adversely affect the production environment. Positions in this family also participate in the coordination of corrective actions as appropriate to ensure the operational integrity of all changes to the environment. They may also partner with IT colleagues as necessary to install new systems and revise processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitors the performance of the production environment, leading the required maintenance and upgrades as appropriate.
  • Provides 7 x 24 IT infrastructure support as part of the regular on-call rotation.
  • Performs complex troubleshooting, choosing from among a large number of different procedures to find a solution.
  • Repairs, upgrades and provides preventative maintenance on technologies as necessary.
  • May direct and provide technical guidance to more junior team members in the context of an assignment. Assumes a shift lead role, as required.
  • Maintains and updates existing documentation and standard operating procedures. Develops and recommends new procedures when necessary.
  • Tracks and reports on metrics, SLAs.
  • Monitors problem logs and records.
  • Assist with Disaster Recovery testing and execution.
  • Assists with proactive capacity planning.

EDUCATION:

Knowledge consistent with a Bachelor's of Science in a technical field or equivalent. Preferred: Bachelors of Science in IT related field.

MINIMUM WORK EXPERIENCE:

  • 4+ years of relevant experience.

TECHNICAL OR SPECIALIZED KNOWLEDGE AND SKILLS:

  • Experience in networking systems, LAN/WAN, Mi9crosoft client and server operating systems, telephony systems and security appliances and methodologies.
  • Strong analytical skills along with strong IT troubleshooting skills.
  • Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
  • Demonstrated knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
  • Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio.
  • Working knowledge of VMWare, Citrix desired.

CERTIFICATIONS:

None required. Cisco CCNA or Cisco CCNP and Microsoft certifications desired.

PHYSICAL/PSYCHOLOGICAL REQUIREMENTS:

  • Must be able to navigate data center infrastructure.
  • Must be able to sit or stand for prolonged periods of time.
  • Must be able to perform repetitive and detailed tasks using hands and fingers for the purpose of system administration and data entry.
  • Must be able to stay calm and collected in high stress situations (i.e - security incident).
  • Strong moral/ethical character.
  • Ability to respond on an on call basis, 24 hours per day, 7 days per week.
  • Must be able to communicate over traditional means including email/telephone/web.
  • Must be able to lift up to 50 lbs.

 

You are encouraged to apply online at www.Ent.com or use a kiosk at the Human Resources Department between the hours of 8:30 am and 4:00 pm, Monday through Friday, at:

 

 

Ent Credit Union

7250 Campus Drive

Colorado Springs, CO 80920

 

Ent Is an Equal Opportunity Employer/Females/Minorities/Veterans/Disability

 

 

 

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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