About DineEquity

Job Details

Requisition Number 17-0271
Brand DineEquity
Company DineEquity, Inc.
Title Guest Relations Specialist
City Kansas City
State MO
Country United States
Description The Guest Relations Specialist is responsible for providing outstanding customer service to guests of Applebee's and IHOP, as well its franchisees, restaurant operators and colleagues. This individual will provide genuine empathy to frustrated guests while maintaining a high level of quality in the logging of issues in the database.

The Guest Relations Specialist will also be responsible for answering phone calls, responding to e-mails, writing letters and generating process improvements. Do You Have What It Takes?

Our ideal candidate will have a proven track record in: 1. Solid verbal & written communication. 2. Ability to talk and type simultaneously without negatively impacting conversation or data-entry capturing the essence of reason for guest contact. 3. Strong customer service & interpersonal skills. 4. Promote & maintain a positive image of Applebee's and IHOP with internal & external customers. 5. Take responsibility for resolving guest issues whenever possible and/or whenever process dictates. 6. Communicate with appropriate internal resources to resolve guest needs. 7. ePowerCenter experience desired
Requirements Required Education, Training & Certification:
College degree  • Ability to type 35 words per minute with 95% accuracy • Working knowledge of computers Required Experience in Similar Role or Function: • Customer service role in restaurant, retail or office capacity Desired Industry Experience: • One year experience working in a restaurant
Benefits Real Life - Benefits For You

Along with an inclusive environment and great advancement opportunities, we offer a banquet of benefits that will protect your health, ensure your future and provide the tools you need to succeed at work and in life.

• Competitive Pay

• Medical, Dental, Vision and Life Insurance for you and your family

• Disability Coverage

• Coverage for Domestic Partner

• Flexible Dependent and Health Spending Accounts

• 401(k) Savings Plan with company matching contributions

• Paid Time Off - vacation, sick and personal days

• Employee Assistance Program - for help with life's challenges and planning for your future

About Company Your opportunity to support two of America's favorite restaurants has arrived! As the parent company of IHOP and Applebee's Neighborhood Grill & Bar®, DineEquity, Inc. is the world's largest full-service restaurant company. But while big is good, our focus is on being the best!

DineEquity unites great franchisees, brands and team members to create the world’s leading restaurant company, one guest experience at a time.

Our commitment to leadership in our industry and the continued success of our brands means we recruit only the best. If you seek a company committed to employee satisfaction and continuous improvement, DineEquity, Inc. is the choice for you.

DineEquity strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. DineEquity reserves the right to add, modify, or rescind the duties, responsibilities, or qualifications of job positions at any time. This job description does not constitute a contract of employment and does not change the at-will employment relationship existing between DineEquity and its employees.

DineEquity recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. DineEquity may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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