Job Details

Requisition Number 17-0452
Title Account Manager
City Burbank
State CA
Description Deluxe Entertainment Services Group Inc. is a global leader in digital media and entertainment services across film, video and online content from capture to consumption.

Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post production, distribution, asset and workflow management and new digital solution-based technologies.

With operations in Los Angeles, New York and around the globe, the company employs nearly 7,000 of the most talented, highly honored and recognized artists and industry veterans worldwide. For more information visit www.bydeluxe.com.

We currently have an opening for an Account Manager. The position is located in Burbank, CA.


Primary Responsibilities

• Develop and maintain relationships with customers/clients to their satisfaction.
• Create, maintain and communicate to client project timelines and budgets.
• Prepare and communicate pricing quotes and estimates with client.
• Manage customer change orders by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations.
• Ensure deliverable due dates are reached on time and within budget.
• Provide direction to Account Coordinators and Operations regarding priorities.
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
• Communicate regularly with client regarding project performance metrics.
• Initiate corrective action process as needed. Create policies and procedures to improve quality of deliverables in the future.
• May be responsible for educating and advising client about new services offered.
• Other duties as assigned.

Qualifications

The ideal candidate will possess the following knowledge, experience, and skill-set:
• BA or BS degree preferred.
• 2+ years’ of experience working with clients in the entertainment industry; traditional post production background helpful.
• Solid technical understanding of the television distribution industry helpful.
• Must have strong interpersonal and communication skills.
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be proficient with word processing, spreadsheet, inventory, internet, order processing, project management, and database software.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website to view additional positions and for more information on our company: http://www.bydeluxe.com. NO PHONE CALLS OR DROP OFFS PLEASE.

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
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